ASKING FOR A FRIEND - CATEGORY

Clients, feedback & boundaries

Working with clients is at the heart of creative work — but it’s not always smooth sailing. From impossible deadlines to shifting briefs, from unfiltered feedback to outright bullying, the client–creative relationship can be one of the most rewarding yet most challenging parts of the job.

This category is about helping you navigate that fine line between delivering great work and protecting your own wellbeing. Here, we talk about setting clear boundaries without damaging relationships, pushing back on unrealistic demands, and knowing when it’s time to walk away from a toxic client. We explore how to handle feedback — from the constructive to the crushing — and how to filter advice so it actually helps your work rather than derails it.

Through candid conversations with industry leaders and guidance from mental health experts, these articles offer practical tools for managing tricky personalities, communicating confidently, and keeping client relationships healthy. You’ll also find strategies for reclaiming your time, energy, and creative focus when projects start to take more than they give.

Whether you’re just starting out and unsure how to say no, or a seasoned pro looking to strengthen your boundaries, this is your space to learn how to work with clients in a way that’s productive, respectful, and sustainable — for both sides.

Featured

Is it OK to let go of a client?

Learn when and how to professionally end difficult client relationships. Expert advice on recognizing misalignment and protecting your creative career.

Industry Leader
Sarah Gross

Creative Director & Partner

Storyfolk

Mental Health Expert
Tara Hurster

How do I deal with clients who are being a bully?

Learn how to handle bullying clients with practical strategies from industry experts. Set boundaries, protect your wellbeing, and know when to walk away

Industry Leader
Jess Lilley

Co-Founder

The Open Arms

Mental Health Expert
Tara Hurster

Do you think we will ever be able to protect our mental health and burnout when our industry can't say no to clients?

Can we protect mental health when we can't say no to clients? Expert advice on breaking the burnout cycle and setting boundaries in creative work.

Industry Leader
Jess Lilley

Co-Founder

The Open Arms

Mental Health Expert
Ash King

Founder

ashking.com

All Questions